Vacancy expired!
Your Opportunity
The IO&C organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restores service, and escalates issues to second-level support that cannot be resolved at first contact.
The National Service Desk (NSD) is looking for a Team Lead to aid in the oversight of daily operations, ensure resource availability, and enhance team processes. The Team Lead is responsible for handling escalations from service desk agents, working closely with business partner support groups, and aiding in the response to system outages.
What you are good at