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The Knowledge Management Lead is responsible for aggregating, managing and maintaining centralized People Experience (Human Resources) information and associated content with the goal of enabling a flawless employee experience that seamlessly supports our playful culture. As a Knowledge Management Lead, you will lead the vision and strategy for EA knowledge management and help define the path to deliver optimum employee access to self-service information and ways to connect them with the right resources if they require more specialized support from PE team members. This role reports to the Director, Shared Services and currently has one direct report.
As a Knowledge Management Lead, you own the content management strategy for the People Experience (PE) organization. Your responsibilities include developing, auditing and maintaining high quality content for the PE organization and the knowledge base that EA employees use to assist with PE questions. This is a highly collaborative role that partners with our global content creators on their information roadmaps to ensure we evolve and improve these experiences. You’ll work closely with IT and our Learning, Engagement & Performance team to develop the tools and requirements necessary to have robust resources for sharing, connecting and learning.
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Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.