ServiceNow Platform Architect Locations: Waukegan, IL; Chicago, IL; Columbus, OH; Kansas City, MO; St. Paul, MN; Austin, TX; Plano, TX Hybrid work schedule and excellent benefits including pension Description A technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill. Responsibilities
Creates & maintains a detailed view of existing architecture
Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
Leads the Platform Support Team in implementation of technical good practices, policies, and procedures
Architectural controls and analysis of impacts for new requirements
Provides leadership & participates in implementing new requirements on the ServiceNow platform
Contributes to governance processes
Produces technical solutions with a detailed narrative for implementation, including documentation and collaboration with development team & partners
Participates in and leads formal technology evaluations and proofs of concept.
Stays current on ServiceNow products and applicable integrated technologies
Key Areas
Program Governance & Steering Committee
Demand Management
Design Review Board
Service Portfolio & Service Management (for each product)
Platform Operations and Management
Skills and Knowledge
At least 8 yrs. experience in information technology, with a minimum of 4 years’ experience in Information Technology Service Management (ITSM) and ITIL technology.
ServiceNow Architecture and Security
Enterprise and/or IT Service Management
Experience/Knowledge in ServiceNow advanced system administration and /Or ServiceNow application development
Experience with ServiceNow database design schemas and data modeling, including ServiceNow CSDM
Experience with middleware and discovery technologies
ServiceNow implementation experience including incident, problem, change, CMDB, discovery, and asset management
ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
Education
Bachelor degree in Business, Computer Science or related discipline
Required experience with ServiceNow ITSM technology’s. Preferred Certifications (ex. ServiceNow administration and architecture).
Client Benefits:
Profit Sharing
401(k) retirement savings with a very generous company match
Generous PTO plan
Pension eligible
Training and career development including tuition assistance
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
