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LCPtracker New Braunfels TX office
Recognized as a Orange County CA "Best Places to Work" by the Orange County Register.
Customer Service/Support Technician
Apply here:https://lcptracker.com/about/company
LCPtracker, Inc. is a leading software service provider specializing in construction site compliance related software, headquartered in Orange, CA with offices in New Braunfels TX and Fenton MI. Our main solution, LCPtracker Pro, is a powerful web-based SaaS solution for collecting, verifying and managing certified payrolls and other labor compliance related documents. Over 2000 clients and 100,000 contractors have used LCPtracker for their certified payroll reporting.
In 2022, our growth continues at a rapid pace, making LCPtracker one of the fastest growing small companies in Orange County, California, recognized by the Orange County Business Journal. In 2017, 2018, 2019 and 2020 LCPtracker was recognized as one of Orange County's "Best Places to Work" by the Orange County Register. To support our growth, we are looking for an experienced Support Technician to join our team, reporting directly to the Support Department Manager.
If you are a highly motivated team player, and are looking for the right environment and the next challenge in your career, we want to talk to you!
Responsibilities
Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.
Use multiple web applications simultaneously
Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives
Build sustainable customer relationships and engage clients by going the extra mile
Assist customers with technical difficulties experienced with LCPtracker and escalate issues as appropriate
Use the company's CRM system, Salesforce.com, to document all communication with customers
Follow-up with customers in regards to problems, concerns, and/or questions about current, outstanding and pending cases
Become knowledgeable about LCPtracker’s software and services
Host weekly training classes for LCPtracker users
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience:
1 year minimum experience in direct customer service
Clear, concise and accurate conversation skills
Proficient writing skills
Professional phone demeanor
Strong desire to develop personal career success through the success of one's team, department, and company
Experience in using a web based CRM or sales database system
Must have excellent problem solving skills
Highly proficient in Windows and Microsoft Office applications
Excellent problem solving/troubleshooting skills
Organized and detail oriented
Must be a team player
Ability to work flexible and or evening hours
Minimum of GED or High School Diploma, Associates Degree (preferred)
Benefits:
Paid Time Off
9 Paid Holidays
Profit Share Plan
Medical Benefits
Health – up to 95% of employee cost covered on select plans
Dental
Vision
401k Plan with up to 4% Company match
This position is offered at full-time status of 40 hours per week.
