Vacancy expired!
Lace up your running shoes because this opportunity is ready to go! My client is looking for an IT Tech Support Agent II that will be responsible to provide support to end-users on a variety of computer and telecommunications issues. To include but not limited to installing/maintaining computer hardware, software, and peripherals. Not only is this opportunity ready to hire you NOW, but they are also a company that you can feel good working for. They have been helping communities for nearly 30 years! Check out the requirements below and see if you are ready to dive in and tackle this project!
Contract: 6+ Month Contract | Start / Interview: ASAP | Compensation: DOE
***MUST be Bilingual (Spanish / English) and have a clean Background*** Fingerprinting Required
Job Responsibilities:
Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner.
Takes user requests over the telephone, e-mail and documents all issues in the Helpdesk ticket tracking system.
Troubleshoots resolves or escalate hardware and software problems proactively or as identified by users.
Install & maintain computer hardware, software, and peripherals
Setup, boot & add new computers to network/domain
Identify, research, resolve or escalate technical problems (networking, hardware or software issues)
Requirements / Skills:
3-5 years of experience with computer hardware, including laptops, desktops and peripherals
Basic networking, software and hardware troubleshooting skills
Ability to effectively prioritize and execute tasks
Ability to lift and move up to 40 pounds
GTS Technology Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
