Customer Service Officer

IGL4US is seeking a professional and customer-focused Customer Service Officer to join our team in College Station, TX.In this role, you will serve as an important point of contact for customers, helping address questions, provide accurate information, resolve concerns, and ensure every interaction reflects the high level of service expected from IGL4US.The ideal candidate is organized, dependable, approachable, and comfortable communicating with different types of customers in a professional environment.ResponsibilitiesProvide professional and courteous assistance to customers.Respond to customer questions and service-related inquiries.Identify customer needs and provide clear, accurate information.Assist with resolving customer concerns in a timely and professional manner.Maintain accurate records of customer interactions when required.Follow company procedures and service standards.Coordinate with internal team members when additional assistance is needed.Maintain professionalism and confidentiality when handling customer information.Help create a positive and welcoming customer experience.Support daily customer service operations and other related responsibilities as needed.