Vacancy expired!
Reports to: COO
Department: Networking team
The Network Engineer position work closely with the network team to efficiently manage the Network Infrastructure for Synergy Fiber.
Responsibilities:
Assist with the design, maintenance, and troubleshooting of Synergy Fibers customer networks and support the network infrastructure
Analysis, design, testing, documentation, implementation/configuration and support of WAN/LAN/MAN and converged network technologies
Prepare, Configure, and Manage routers and switches for deployment to a local or to a remote site
Research and recommend network optimization
Perform network equipment software and configuration upgrades
Perform network architecture reviews and develop detailed engineering design and deployment plans.
Understand network/systems, maps, diagrams, tables, charts, and other documents for administrative strategic and tactical reference
Interface directly with other groups to provide detailed system design and capabilities information, report project progress via formal and informal channels
Troubleshoot and test switches and loading configurations
Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product and putting job cost sheets together.
Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products
Perform duties of global service desk
Answer incoming client calls as necessary and try to resolve tier 2 and tier 3 escalated ticket when able to, exercise excellent customer service while creating tickets in accordance with each clients specific needs
Support on-call over weekends and after work hours on a rotational basis
Other duties as assigned
Travel is required
Qualifications and Skills
Qualifications:
2-5 years related industry experience
Located in College Station TX
CCNA Preferred/ CCNP or CCIE Desired
Bachelors degree in Computer Engineering and related field of study or higher
3 years LAN based routing and switching in a multi-vendor environment
Availability to travel
Professional Qualities
Solid performance management skills
Strong customer service orientation with quality focus
Highly self-motivated
Strong organizational and documentation skills
Team-oriented and thrives within a collaborative environment
Strong multi-tasking skills
Strategic planning
Problem solving
Coordination
Primary Technical Skills
Expert level LAN/WAN Engineer
Expert level Linux and Windows System Administrator
Network systems design and implementation
Able to work in a multi-vendor environment
Capable of delivering customer-focused service support under pressure
