JOB SUMMARY The Sr Dir, Self-Service Platforms - Mobile is a technical product professional, leading a multi-disciplinary team focused on the Mobile line of business Self-Service feature set. Accountable for delivering customer-facing software solutions within the broader Self-Service Products and Platforms organization. Active role in developing a high performing organization by creating and fostering an iterative and continuously-improving environment. Success will be measured by the velocity of solutions launched and customer satisfaction achieved. A background in Mobile business digital experiences including web and native application delivery from concept to market leadership is preferred.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Deliver solutions, within budget and pursuant to business constraints.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the technical execution and software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults such as instrumentation, universal design, branding, and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Expert on their product and outcome. Seeks learning opportunities and is not above any of the details. Understands where the customer and industry is going and how our products must adapt to meet those needs.
Provide written guidance to the Strategy & Operations team for reporting, forecasting and budgeting cycles.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Expert understanding of enterprise level software development lifecycle Expert ability to analyze, interpret and present data Expert ability to manage complex and diverse projects Strong business acumen and sense of urgency to achieve business results Strong problem resolution techniques, ability to find solutions Strong presentation tool skills, including MS Excel and PowerPoint Strong communication skills, verbal and written, for internal and external customers Ability to read, write, speak and understand English Ability to balance conflicting resource demands and internal pressures with focus towards business priorities Ability to communicate effectively orally and electronically Ability to make decisions and solve problems while working under pressure Ability to develop, communicate and implement strategies and tactics Ability to manage and deliver against several initiatives simultaneously Ability to supervise and motivate others Ability to prioritize and organize effectively
Education Bachelor's degree in business, engineering or computer science or relevant work experience
Related Work Experience Number of Years Technical and/or Product Management Experience 10 Experience leading complex projects 5 Team (direct staff) leadership 5 Budget Management 2
WORKING CONDITIONS Office environment MPD818 308128-1 308128BR
