SmileLife Orthodontics is seeking a highly motivated and reliable individual to join our team! This is a full-time position with an average of 40 hrs. per week with competitive pay.
Our company provides affordable orthodontics and general dentistry services. We are continually growing, and we pride ourselves in being much more than your normal dental office, but rather an integrated dental practice for the whole family. We have multiple locations throughout Texas and one in Las Cruces, New Mexico.
â¢ High school diploma or equivalent required
â¢ At least 1 year of dental experience required and orthodontic experience preferred.
â¢ Make a positive first impression with patients both by phone and in person; communicate effectively with patients while following telephone protocol including dental emergencies.
â¢ Handle patient questions and complaints; manage patient relations; build trust, investigate and educate to encourage patients to embrace the means to achieve optimal dental health.
â¢ Review patient history and clarify any points of concern; maintain current and accurate patient files.
â¢ Coordinate patient scheduling process in a way that maximizes doctor production; coordinate incoming patient flow with clinical staff.
â¢ Understand and follow doctor's treatment plans to schedule follow-up appointments; monitor treatment plans and case acceptance.
â¢ Inform patients of payment policy; collect payment from patients at time of service
â¢ Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time.
â¢ Assist patients with completion of insurance forms.
â¢ Record all charges and payments to patient accounts; complete and explain the Third-Party Financing for patients.
â¢ Present fees and give estimates of treatment; educate and answer questions.
â¢ Document financial arrangements and commitments to pay.
â¢ Maintain HIPAA compliance through patient confidentiality.