Vacancy expired!
We are seeking a full-time employee to fill a front desk/reservation position specializing in the travel and tourism industry.
Qualified persons will be responsible for all front desk interaction with current and potential guests through excellent representation of the company: Making on-line reservations, phone reservations, in person reservations. Assisting with guest needs, money collection, inventory etc. Front Desk employees also perform various record keeping/filing functions and communicate regularly with all other staff members.
Qualifications:
Preferably two year minimum experience working with Reservation Systems in the Travel and Tourism industry. Exceptional guest hospitality skills and experience in customer service with emphasis on professional phone and face-to-face interaction/etiquette.
Calm demeanor and the ability to multi-task.
Professional appearance and behavior.
Reliable and punctual.
Skilled and confident in the use of computers and various software programs, i.e. Excel, Word, proprietary reservation system, proficient in email composition and general office filing systems.
Excellent grammar and spelling.
Must be able to follow directions well.
Observe confidentiality of all data and guest interactions.
Background check and references required.
General Tasks:
Phone and face-to-face guest interaction.
Answer all guest questions and offer assistance.
Take reservations by phone/online and enter all information into company reservation system.
“Sell” facility to potential guests.
Process payments.
Maintain various daily/weekly/monthly reports. Submit reports to appropriate individuals as needed.
Inform Maintenance, Courtesy Patrol and Housekeeping of situations requiring attention.
Work closely with management.
Must always present in a friendly, professional manner to all guests, vendors and coworkers.
All other tasks as assigned.
Employee will be required to drive golf carts throughout property in order to make daily checks and property meter reads.
Office Hours:
Mon-Fri 8:30-6:30, Sat-Sun 10-4
Must be able to work rotating weekends.
40 hours/week. Vacation and Sick time benefits offered.
To request an application:
Please respond with Name, Phone Number and Resume.
