Vacancy expired!
Responsibilities
Assigned tasks/responsibilities as needed and/or retrieve trouble tickets and assist customers with issues.
Deploy newly imaged PCs.
Image new pc’s or re-image troublesome pc’s via SCCM.
Manual installation of patches when SCCM fails to install them.
Troubleshooting of PC, OS, application, printing and network issues.
Working on, changing, and or configuring of network printers.
Create and/or update SOP’s and documentation.
Requirements
Experience: 1-3 Years working as a tier 1 Helpdesk Support Technician
Minimum Required Skills: W10, Office, and COTS application troubleshooting.
Desired/Preferred Skills: CISCO, SCCM, ADUC, Basic Networking, Scripting (preferably PowerShell) and Imaging.
Degree & Years of Experience: 2 years IT experience
Certification Requirements: IAT Level II (Security+, etc)
Travel Requirement: Some travel to Kingsville or Fort Worth, Texas
Active Secret Clearance
Core hours: M–F 7am - 3:30pm. Or 7:30am - 4pm or 8am - 4:30pm (with approval).