Senior Support Specialist

Senior Support Specialist

19 May 2024
Texas, Cypress, 77429 Cypress USA

Senior Support Specialist

Vacancy expired!

The Senior Support Specialist is responsible for providing technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location. The technical skills include knowledge of electronic equipment and computer software. Qualified and interested candidates should email their resumes to Slater Davidson - Duties and Responsibilities:

  • Exercises minimal independent judgment with direction from supervisor.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity.
  • May install software or perform hardware testing remotely.
  • Participate and collaborate with other Support Specialists and collectively work as a team to monitor and resolve tickets and requests in the daily queue.
  • Provide troubleshooting and support to resolve issues.
  • Liaise with vendors and other IT personnel for problem resolution. customer satisfaction.
  • Always strive to provide an exceptional customer experience.
  • Maintain customer relationships and ensure customer satisfaction.
Skills:
  • Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills. (Required)
  • Basic ability to work independently and manage one's time.
  • Excellent troubleshooting and ability to solve IT issues.
  • Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.
Qualifications:
  • Associate degree in a computer-related field or equivalent training required.
  • Applicants must have prior experience supporting financial services companies or credit unions.
  • At least two years of experience required.
  • Experience working with a ticket system (we use Connect Wise.) Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
  • A+ Certified (preferred)
  • Experience with ITIL methodology a plus

Related jobs

  • Job Summary: Always Best Care Senior Services, a leading senior care company in Cypress, TX, is seeking a driven and enthusiastic Sales Representative to join our team. This is a full-time, individual contributor role with base salary ($25 to $30 per hour) plus commission paid weekly. As a Sales Representative, you will be responsible for promoting and selling our senior care services to potential clients and building strong relationships with referral sources in the local community. Compensation & Benefits: - Full-time position with a competitive base salary $25 to $30 per hour with generous commission opportunities - Paid weekly - Paid time off and holidays - Ongoing training and professional development opportunities - Opportunity for advancement within the company Responsibilities: - Develop and implement sales strategies to generate new business and increase revenue for Always Best Care Senior Services - Identify potential clients through networking, referrals, cold calling, and other lead generation methods - Schedule and conduct sales presentations to prospective clients and their families - Educate clients about our senior care services, pricing, and policies - Position Always Best Care Senior Services as the top choice for senior care in the Cypress, TX area - Build and maintain relationships with referral sources, such as hospitals, skilled nursing facilities, and assisted living communities - Attend networking events and community events to promote our services and increase brand awareness - Collaborate with the marketing team to create and distribute marketing materials - Maintain accurate records of sales activities and report on sales results to management - Stay up-to-date on industry trends and best practices in senior care Requirements: - Minimum of 2 years of senior or home health sales experience - Proven track record of meeting or exceeding sales targets - Strong communication and interpersonal skills - Ability to build and maintain relationships with clients and referral sources - Excellent presentation skills - Self-motivated and able to work independently - Willingness to work flexible hours, including evenings and weekends - Must have a valid driver\'s license, reliable transportation, and the ability to travel within the local area as needed - Bachelor\'s degree in business, marketing, or a related field is preferred EEOC Statement: Always Best Care Senior Services is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details

  • ID
    JC41166426
  • State
  • City
  • Job type
    Permanent
  • Salary
    BASED ON EXPERIENCE
  • Hiring Company
    Genuent Global, LLC
  • Date
    2022-05-18
  • Deadline
    2022-07-17
  • Category

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