Customer service

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Customer service

20 May 2024
Texas, Dallas / fort worth, 75201 Dallas / fort worth USA
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Customer service

Vacancy expired!

Greetings,

This is Radhika from Softpath System LLC. Softpath is a preferred nationwide staffing vendor to Fortune 500 companies in the US. We have an immediate opportunity with one of our clients. Please find the job description below, and if you are interested, please forward your resume to or you can reach me on my number 1 for any further information.

Position: Customer service

Location: Dallas, TX/Remote Until COVID
Job Description: Remote until further notice. Position is distinguished from the Call Center Representative 1 in that the Representative 2 has the knowledge and experience to handle more complex customer inquiries and problems and non-routine matters. May provide assistance to Call Center Representatives 1. The level 2 Representatives have developed a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services. Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, customer satisfaction and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information and or trouble shooting. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives. At least 3-5 years experience.


Thanks & Regards
B Radhika | Team Lead | Softpath System LLC |
Office : EXT : 499 & Direct: 1

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