IT Specialists provides support for escalated technical issues.
IT specialists will troubleshoot and evaluate technical issues with the highest level of Customer Service and Hospitality.
Implement functionally appropriate, technically sound and well documented solutions adhering to all organizational methodologies and standards.
Partner with third level application and engineering Teams to ensure issue resolution, escalating when appropriate.
IT Specialists provide primary VIP support for executives and the executive office staff.
Work Activities or Context:
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee's Leaders.
Determine impact, scope, and recovery from medium complexity potential and active critical incidents.
Additional job skills include but are not limited to: good project management skills; good written, oral and interpersonal communications skills; and analytical or creative problem-solving skills.
Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades.
Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016
Work within a team to research problems, Identify possible solution, and work with partners to implement solutions
Maintain awareness of technology trends in area of responsibility.
Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight
Education Required:
High School Diploma or GED
Bachelor's Degree or equivalent work experience
BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.
BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.
Years of Experience Required:
2 Years of recent and relevant Service Desk experience or 2 years' experience working in an L2 environment required.
1 Year of experience working within the ITIL methodology or ITIL Foundations Certification required.
Minimum 2 years of recent and relevant Service Desk experience or 2 years' experience working in an L2 environment required
1 Years' experience working within the ITIL methodology or ITIL Foundations Certification required.
Physical Abilities:
Ability to perform work duties from [limited space work station or desk or office area] for extended periods of time
Ability to use a computer with sufficient speed and accuracy to meet the demands of the job
Ability to bend, stand, and sit for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to travel long hallways in large buildings and in between campus buildings
