Software Support Engineer - (SQL AND PL/SQL)

Software Support Engineer - (SQL AND PL/SQL)

Vacancy expired!

Application / Production Support Engineer

Ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction for industry leading global organization. Opportunity to gain experience within a global organization working with real-time, high volume, complex applications across dynamic tech stack.

• Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
• Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Analyze production issues from the business and application/code perspective and outlines corrective actions.
• Technical focal point with other teams to resolve cross product/solution issues.
• Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
• Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
• Contribute in meeting various SLA's and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
• Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
• To take ownership to researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
• Develop automated scripts to minimize the manual monitoring / handling of production system
• Track the reported issues and provide periodical reports for customer as well as internal management teams.

Requirements:

• 5yrs+ production support experience
• Linux/Unix - hands-on with command line and scripting (shell)
• SQL queries and PL/SQL - Ability to troubleshoot production issues - logs, code review, hands on
• Strong communication, ability to work with external clients

Bonus:

• Experience supporting apps in cloud environments (Azure)
• Ability to debug C/C as needed
• Hands-on scripting with Python
• Performance and Monitoring tools; Dynatrace
• Experience in Telecom based organizations and functional understanding of Telecom industry
• Supporting real-time, 24x7 environments, high availability

The Details:

• Competitive Pay: Based on experience
• Type of opportunity: Contract-to-Hire
• Location: Remote; Will be 2 days onsite in a post-Covid 2022 in Dallas, TX; Atlanta, GA

You will receive the following benefits:

• Medical & Dental Insurance
• Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Send your resume to:

Kaci Railey

https://www.linkedin.com/in/kacirailey/