Application Support Analyst - Yardi/OneSite/Entrata

Application Support Analyst - Yardi/OneSite/Entrata

07 Jun 2024
Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Application Support Analyst - Yardi/OneSite/Entrata

Vacancy expired!

Job Description - Application Support Analyst - Yardi/OneSite/Entrata

APPLICATION SUPPORT ANALYST - Yardi/OneSite/Entrata

Downtown Dallas, TX

6+ month contract to hire


Our real estate client is hiring for an Application Analyst with Yardi, OneSite or Entrata application experience. The ideal candidate does NOT have to have an IT background but MUST have onsite property experience with either application. This position will respond to a high volume of tickets regarding user administration and user access for mutiple applications across the enterprise, including Yardi. This is a long-term contract with a possibility of extension/conversion depending upon performance. Training on all internal applications will provided but experience with PayScan, LexusNexus and Active Directory are a plus.

What You'll Do:

  • Ability to support tickets from users nationwide
  • Respond to tickets in a timely manner and maintain pace with the other team members (this is a fast paced environment)
  • Follow procedures for adding new users and approving access rights
  • Deliver outstanding customer service to each property and user you support


Skills/Experience You'll Need:
  • Bachelor's degree preferred
  • 3+ years of onsite property experience with Yardi, Entrata, Real Page OneSite software as a Property Manager, Leasing Agent, etc
  • Experience providing troubleshooting and support for IT issues and/or issues with Property Management software
  • Ability to handle medium to high volumes of tickets in a fast paced environment (each ticket may take 10-15 minutes)
  • Detail oriented mindset
  • Desire to learn and grow within the IT field

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