Application Support Engineer

Application Support Engineer

19 Jan 2024
Texas, Dallas / fort worth, 75270 Dallas / fort worth USA

Application Support Engineer

Vacancy expired!



Application Support Engineer

Remote Opportunity

US Citizenship Required



ASM seeks an Application Engineer to work remotely supporting the DHMSM contract. The DHMSM program provides modernization of Electronic Health Record (EHR) capabilities for the Department of Defense. The Leidos Partnership for Defense Health (LPDH) is seeking candidates for the engineering team to support a number of positions to define, implement, deploy and sustain new capabilities for the MHS GENESIS DoD EHR system.

Job Responsibilities



Provides Tier III project-level Service Desk functions to include evaluating, processing/resolving, reporting, and tracking of trouble tickets.
Monitoring trouble ticket queues, entering and managing software problem incidents
Review trouble tickets to ensure documented information is complete, accurate, and sufficient to facilitate reproduction and analysis of the issue
Coordinate with the Tier 1 support center staff and/or ticket originator to confirm or obtain additional information and assign classification and priority to facilitate timely processing
Communicate and collaborate with Tier II and other stakeholders for resolution of issues
Manage the User Account provision processing and troubleshooting
Handle routine tasks with no assistance and complete new assignments with general instructions
Work on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendations
Follow standard practices and procedures
Work closely with other Development and DevOps team members to ensure timely ticket triage.

Minimum Qualifications



Bachelor's Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience.
Advanced computing certification preferred.
5-10 years of experience in Systems Engineering/Analysis
Technical BS Degree and 3+ years of prior relevant operational software support experience
US Citizen with current US Government clearance; ability to obtain and maintain ADP2/IT2 Public Trust. Federal Government requirement.
Must agree to working in a shift environment, currently two, 8 hour shifts covering operations 0800-2000 ET, Monday-Friday, may change to three, 8 hour shifts in future

Other Job Specific Skills



Must possess excellent communication skills; be professional and courteous with all communications
Must be able to learn quickly, work independently, be detail-oriented, and excellent time management skills
Must have strong analytical, problem-solving, and conceptual skills
Must have the ability to own a technical task and work it to completion
Experience in an operations environment with extensive phone and email interaction with end users
Experience troubleshooting user issues and gathering information to support resolution Leidos Proprietary
Experience with ServiceNow ticket management tool
Knowledge of and experience supporting software applications in an AWS cloud environment
Experience scripting (Bash, Python) in a Linux (RHEL) environment

Preferred Qualifications
Current DHA clearance, DHA-issued CAC, and DHA administrator accesses
Experience with large-scale, complex enterprise system of systems integration and deployment
Experience working with Active Directory
Experience with ITIL
Experience with monitoring tools (Prometheus, Grafana, Splunk, etc)
Experience using and/or maintaining development and automation tools such as Git, Jira, Terraform, Cloudformation, Packer, Consul, Vault, Kubernetes, Maven
Experience troubleshooting application environments including the following technologies:
o Angular
o Javascript / Typescript
o CSS / HTML
o REST API's (JSON, XML)
o Containerization (Docker)
o Container Orchestration (Rancher, Kubernetes) o Spring based microservices
Experience with the following technologies is desired:
o CI/CD pipeline automation (GitLab CI, Ansible, Jenkins)
o Infrastructure as Code (IaC) architecture design, deployment, migration, and sustainment
o Container/Artifact Registries (e.g. GitLab, Nexus, Harbor)
Experience with Cybersecurity tools and process
Experience with Identity and access management

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