Application Support Engineer - Remote

Application Support Engineer - Remote

Vacancy expired!

TITLE: Application Support Engineer

Location: Remote in the U.S.

ICS is hiring an Application Support Engineer will be supporting customer-facing web applications within our SaaS client's Global IT team. The ideal candidate will have strong technical knowledge and can troubleshoot applications at the server-level. They will have the drive and ability to leverage these to improve the efficiency & effectiveness of the project team.

What You'll Do:

• Effectively deploy applications by building automation suites.
• Effectively diagnose / triage / fix systems during outages
• Be accountable for application health, uptime, monitoring and disaster recovery.
• Routinely remediate and secure applications in alignment with security policies.
• Assist project teams in technical design, strategy, planning and implementation of application rollouts.
• Perform daily operational tasks such as completing change requests, resolving incident tickets, application monitoring and problem triage.
• Produce and maintain application documentation.
• Adopt DevOps practices to drive the use of automation to simplify routine tasks.

Skills / Experience You Will Need:

• 7 or more years of experience supporting customer-facing web applications in a production environment.
• Experience troubleshooting Linux and Windows servers
• Cloud infrastructure environment; preferably AWS
• Undergraduate degree in computer science or information technology or equivalent work experience.
• Working experience in a multi-platform, multi-data center IT environment.
• Experience automating tasks using scripting languages like PowerShell and Bash.
• APM and Synthetic monitoring, alerting and troubleshooting.
• Proven experience supporting web-based applications.
• Experience creating and maintaining good documentation.
• Microsoft IIS & web application support.
• PowerShell, Bash and other scripting languages.
• Basic networking knowledge (preferred)
• Strong analytical and problem-solving skills with the ability to use initiative to identify, analyze and resolve complex problems.
• Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels.
• Willingness to identify, implement and drive improvements.
• Proactive, enthusiastic and output driven.
• Attention to detail.
• Enthusiasm for learning new technologies.
• Flexibility with regards to working outside normal business hours as required.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.