Application Support OR Production Support Lead // Dallas,TX // Onsitie
Vacancy expired!
Role: Application Support OR Production Support Lead / SR Location: Dallas, TX (Day one Onsite) Fulltime Need a confirmation from the candidate stating they are ok to go to day one onsite and 24X7 support as well as rotational shift
Experience to work on 24x7 shift model.
Experience in handling customer calls / Cisco Finesse Agent.
Exposer to basic infrastructure components.
Experience in Service Now Ticketing tool.
Understanding incident correlation products like big panda.
Exposure on Monitoring both manual and tool based and experience on ticketing activities
Managing and first level troubleshooting by following knowledge articles.
Updating and maintain knowledge articles.
Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization
Are you experienced and passionate about technology? A system\'s professional who wants to work in a collaborative environment. As an experienced ERP Operational Support Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
