Help Desk Technician:

Help Desk Technician:

27 Nov 2024
Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Help Desk Technician:

Vacancy expired!



We are looking for a Help Desk Technician . This Help Desk Technician is to be in Dallas, TX for a 6+ month contract-to-perm opportunity. If you have 1-4 Years of Technical Phone Support Experience, working on MS office technology/environment including Office 365, Exchange 2010 and Windows 7/10 OS, utilizing Active Directory, ticketing/tracking systems and remote support tools with excellent communication and customer service Skills, APPLY NOW! Job Description Provide IT support to internal and external customers (agents) so that end users may complete business tasks Facilitate effective computer usage by agents by responding to incoming calls and emails in a courteous, professional manner; requires incumbent to build rapport and seek problem details from users; record and track pertinent end user identification information, and steps taken to resolve issues Maintain internal user productivity by performing the duties listed above; Perform hands-on support at the desktop level which includes installing software, drivers, upgrades, system configuration and backups Maintain internal user productivity by performing the duties listed above; Perform hands-on support at the desktop level which includes installing software, drivers, upgrades, system configuration and backups Contribute to IT process improvement initiatives by participating in IT projects as requested Ensure data security by performing backups and safeguarding data Key Qualifications/Requirements 1-4 Years Technical Phone Support Experience Knowledge and Experience with Active Directory Experience with MS Office including Office 365, Exchange 2010 and Windows 7/10 OS Any Ticketing/Tracking System and Remote tool Experience Help Desk Software, Remote Desktop Knowledge (Zendesk) Preferred Excellent Communication and Customer Service Skills

Years of Experience Required: Entry Level


Related jobs

Job Details

  • ID
    JC6155822
  • State
  • City
  • Job type
    Contract
  • Salary
    $19.00 - $20.00 per hour
  • Hiring Company
    RightStone, a division of Cornerstone Staffing
  • Date
    2020-11-23
  • Deadline
    2021-01-22
  • Category

Jocancy Online Job Portal by jobSearchi.