Vacancy expired!
RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Specialist in Dallas, TX.
Key Tasks:
IT Support Specialist will work closely with Development and Level 3 support teams to identify and resolve incidents and create and implement long term remediation techniques and fixes
Triage and resolve Production incidents and user requests not resolved by L1 or L1.5 support teams or those directly assigned to the L2 team
Analyze Production incident and engage business teams(s) to determine impact of incident
Initiate Problem Management Process and track to Mitigation/Closure
Work with team members to identify a work-around if permanent solution cannot be reached in a timely manner
As an IT Support Specialist, you will escalate to team leads in a timely manner when resolution cannot be achieved
Help recreate and test possible solutions and/or workarounds
Well versed with Incident management lifecycle and Problem Management Lifecycle
Work closely with team members and other stakeholders to review proposed changes and help devise post implementation verification routines and system health checks
Create and review operational change tickets with senior team members when changes to Production are needed ensuring they are complete, clear, and concise
IT Support Specialists review operational change tickets with team members after they are submitted by other teams to make sure they are complete, clear, and concise and meet all requirements of the change standard
Communicate impacts of change to all stakeholders in a timely manner
REQUIREMENTS:
3-6 years of experience in a 24x7 support environment
Unix/Linux
Autosys
SOA/TIBCO Processing
AWS
Incident Management
Problem Management
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
