For consideration, please email the recruiter at tauri.hayes@kellyservices.com and reference Job ID 8441610
IT Support Technician Plano, TX - onsite Duration: 6+ months (through end of the year, possibly extended) Hours: 9-6pm 1 hour lunch
Role Overview:
This is a fantastic opportunity to join and influence the shape and future of IT Support from day one. We will be insourcing Desk Side Support, recruiting an entire team to support 10,000 users globally. This is primarily a customer facing role handling user walk-ins and any incidents\requests from unresolvable from the Service Desk.
Company Overview With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company's future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.
About the Role:
The IT Site Support Technicians role is to provide support to all members of staff globally. The successful candidate will communicate with users across all offices, in person, over the phone, via email and instant messaging platforms.
The ideal person will have experience with most of the following:
• Windows 10, OSX, Mobile Devices (Android, iOS) • Experience in a helpdesk ticketing environment, ideally in Service Now • Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management. • Office 365 Administration • Office 365 Applications - Word, Excel, PowerPoint, Outlook • Basic understanding of Networking and Voice technologies and the ability to troubleshoot. • Excellent customer service experience • Enthusiastic and a 'can-do' attitude. • Administering Security Products Solutions for Clients • The ability to troubleshoot Laptop Hardware Issues. • The ability to work with vendors, specifically Laptops, Printers, Mobility and Audio Visual.
Traits: • The ideal candidate is self-motivated and results oriented. • High integrity and excellent judgement. • Highly collaborative • Intellectual curiosity - you're eager to learn new concepts; you're willing to admit you don't know certain things, will ask for help, roll up your sleeves, and learn • Sense of ownership - you have a mentality of "the buck stops with me" and always ask "what did I contribute to this situation?" • Low ego - you shouldn't be prone to thinking that a job is too small • Brave, adaptable, calm under pressure - you're unafraid to operate in high-pressure, chaotic situations
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® ?
By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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