Perform/support installation, configuration, administration, implementation, scheduling, and/or tuning/modification of applications
Provide support for moderate to complex system/production performance concerns
Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise
Assist in analysis of problems/issues
Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution
Communicate with applications on-call persons to repair applications that ended abnormally
Consult with senior level peers on projects of greater complexity
Evaluate system performance in real time as well as via reports for release-related issues
Monitor and report on scheduled batch and online applications for successful/unsuccessful execution
Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved
Verify production and test environments are up and functioning properly
Review and/or create documentation for accuracy, future problems, and company standards
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and/or disaster recovery exercises
Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations
Look for improvement opportunities in the cycles and in procedures
Create new programs to automate the release process where possible
Assist and provide recommendations in applications enhancement projects
Install changes into test and production regions
Qualifications:
4 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience
Strong JCL experience
Must be able to read and understand COBOL
Production support background
Experience with software release management/installation in a mainframe environment
Experience with a mainframe batch scheduling tool (e.g., TWS/IWS, CA-7/11, Control-M/R, etc.)
Ability to read, create, and maintain technical design deliverables, build and execute testing plans, and analyze and correct mainframe application system components
Documented experience working in a CMMI/ISO organization
Ability to identify and document discovered defects and follow procedures and standards in a highly rigorous production support environment
Ability to plan and execute work assignments in a way to ensure all assigned due dates are met
Ability to comprehend data storage techniques, database philosophy, database management, and programming techniques
Strong understanding of the requirements for maintaining production systems and the effect of program changes
Understands how to use structured techniques in new program development
Strong understanding of development, quality assurance, and integration methodologies
Strong communication and interpersonal skills
Ability to work well under pressure and as part of a team, paying attention to detail
Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company
Required Education:
Bachelor's degree in computer science, information technology, or other job-related degree OR 4 years of job-related work experience OR 2 years of job-related experience plus an associate degree in computer science, information technology, or other job-related degree
Location: Dallas, TXTM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY. AAP, EEO
Are you experienced and passionate about technology? A system\'s professional who wants to work in a collaborative environment. As an experienced ERP Operational Support Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
