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Manager, Claims & Fraud Operations
Dallas, United States of America
WHAT YOU WILL BE DOING
USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.
Essential Functions/Responsibility Statements:
Streamlines operations by applying lean principles.
Collaborates with product managers and software engineers to design the tools necessary to further automate and streamline processes.
Influences stakeholders across the company to develop scalable solutions to prevent issues moving forward.
Enable a high-performing team by providing excellent coaching and actionable feedback.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's Degree or equivalent work experience
Work Experience: 5-9 years ; Banking experience preferably in operations and/or fraud prevention. 1+ Year of leadership experience.
Skills and Abilities:
Ability to maintain confidentiality
Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures
Excellent problem solving skills and ability to make swiftly escalate issues to senior staff when needed
Ability to think out of the box and recommend viable solutions under the circumstances
Exceptional documentation and process management skills Excellent verbal and written communication skills.
Excellent inter-personal and partnering skills to facilitate effective working relationships
Able to adjust to a rapidly changing environment
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English
