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The Product Manager, Customer Success, will be charged with bringing our customer experience offerings to market. They will have strong expertise in the productization of services such as customer success, support and professional services including specific technical or industry knowledge. They will have an understanding of product pricing levers, commercialization and how to bring productized services to market. This individual will liaise with members of our Sr. management and work cross-functionally to gain input, buy-in and ultimately ensure the enablement across the organization, and high take rate (based on targets set) of the implemented packages.
This individual will be an expert in defining customer experience packages that fit the market, industry and customer set. They will ensure target audience and personas are mapped for sales team. They will ensure pricing package options and enablement are aligned with our deals team and sales organization. They will be charged with maintaining the attach rate alongside our finance teams and business owners.
This individual will report into the Global Head of Customer Success and sit within the extended leadership team.
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
https://www.unit4.com/news/unit4-named-2021-saas-awards-winner-best-saas-erp
All your information will be kept confidential according to EEO guidelines.
