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Product Solution Account Manager II
Company:Compass Bank dba BBVA Compass
Location:Dallas,Texas.United States| Birmingham, Alabama. United States | Houston, Texas. United States
Job type:Employment |Business Development Usa
Published on:25th August 2019
ApplyOur CompanyAt BBVA, we are leading the transformation of global banking with the aim of bringing the opportunities of this new era within everyone’s reach. We are a global financial institution present in 30 countries with over 75 million customers. We are a bank with over 126,000 employees across the world and every one of those employees is leading and designing his/her professional career with the help of tools provided by the organisation to make that happen.Corporate responsibility is an intrinsic part of our business model, promoting inclusion and financial education while supporting research and culture. Being part of BBVA means developing your career in one of the most innovative companies in finance.We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritising innovation and digital transformation so that we can bring the opportunities of this new era within everyone’s reach.Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.
The customer comes first.
We think big.
We are one team.
Job descriptionThe Healthcare Technical Solutions AccountManager is responsible for managing complex product needs for a portfolio ofexisting BBVA Healthcare Receivables Solution (HCRS) clients. Serves as the primary point of contact forthe client relative to maintenance and ongoing technical support of HCRS. The TAM serves as a subject matter expert inhealthcare revenue cycle management, payer, clearinghouse, institutionalprovider healthcare transactions. Consults with Treasury Management SalesOfficers (TMOs), Product Solution Specialists (PSSs) and Relationship Managers(RMs) to meet goals of client satisfaction and retention of assignedrelationships. Operates with a highdegree of autonomy and studies healthcare industry trends and best practices,attends industry conferences and offers consultative advice to clients. Responsibilities
Develop measurable strategic plans to foster client satisfaction, manage client profitability and ensure retention for assigned client portfolio.
Apply HCRS best practices to ensure product offerings and service support meets or exceeds client expectations.
Account management efforts are weighed with an emphasis on effective program administration and relationship building skills.
Maintain regular contact with client using periodic client reviews and regular retention calling program.
Subject matter expert capable of consulting with clients to identify opportunities for process improvement and program growth.
Provide leadership on client-requested changes to the application, working as liaison with TMO, RM, Product Management and Operations on modifications.
Ensure team members/partners are informed of client needs and the solutions to meet those needs.
Attend ongoing industry training and remain up-to-date on product functionality / product enhancements.
Responsible for coordinating technical, complex customer requirement details with multiple bank operations units and vendors. Ensure delivery of complete and timely information to applicable areas.
Build strong partnerships with internal partners, team with PSSs, Product Management, Operations on development items.
Identify and communicate required modifications to product functionality by clients. Assess and communicate additional product functionality and identify gaps within the existing product.Work directly Product Management to prioritize requirements and enhancements.
Lead special projects as assigned.Team with PSS, Product Management, Operations and other members of the sales team on special projects.
At BBVA, we believe that having a team made up of people with different ways of viewing the world and of taking on each challenge makes us a better bank. That is why we actively support diversity and inclusion, and we invite you to apply, regardless of your race, gender, age, sexual orientation, country of origin, experience, studies, etc.We nurture a collaborative and inclusive work environment that enables us to show and develop the best we each have to offer.Pay Transparency Policy StatementThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information (41 C.F.R. 60-1.35 (c)).Individuals with DisabilitiesBBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: disabilityaccessjobs.us@bbva.com or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed.The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.EEO StatementBBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities. View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA Compass, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.Apply
