Production Support Engineer

Production Support Engineer

24 Sep 2024
Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Production Support Engineer

Vacancy expired!

Job Title:

Production Support Engineer

Location: Dallas Texas

(Onsite from Day 1)

Duration:12+

Fulltime

Email me at or you can reach me onEXT :103 or

Tools:
Any ITSM tool like BMC Remedy, ServiceNow, etc.

Skill Summary:
Technical Support, Production Support, L2,L3, Application Monitoring, Triaging, Log analysis
ITIL process knowledge

Skill Details:
Production Support with 3+ years' experience in leading a team of
10-15 members
Experience in providing Tier 1/Tier 2 Production support of Java, J2EE based applications
At least 6 years of external customer-facing experience in a support environment
Expert in using ITSM tools like ServiceNow
Expert in PLSQL
Working knowledge on using JIRA
Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction
Monitoring, troubleshooting and issue resolution for relevant applications,
Work alongside the application support teams to ensure high availability of deployed solutions
Experience with monitoring and reacting to system events and end user / business requests.
Experience with pro-actively identifying improvements to your workplace or processes
Report and properly document errors that are detected during Proactive Monitoring and Maintenance
Excellent communication skills for interacting with external and internal customers
Good experience on working on Linux, Unix and other operating systems
Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc
Perform RCA for defects raised, Pareto analysis
Strong problem solving and collaboration skills
Ready to work in shifts/holidays/weekends on rotation basis

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