Service Desk Specialist

Service Desk Specialist

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Service Desk Specialist for our client in the

Airlines domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Dallas, TX

Role: Service Desk Specialist

Primary Skills: LAN

Role Description: The

Service Desk Specialist must have at least 3+ years of experience.

Responsibilities:
- Under general supervision, at a 24/7 Service Desk environment, Service Desk Specialists provide a single point of contact for all Customers with Technical issues/request/questions.
- Service Desk Specialists troubleshoot and resolve moderately complex software/ hardware problems.
- During critical system outages Service Desk Specialists provide Management and the Situation Team with business impact information necessary to make decisions.
- Represent the Customer during critical system outages and ensure the Customers technical issue is fully resolved.
- Accurately document the work performed for the Customer in the service management tool.
- Develop and document solutions to moderately complex technical issues.
- Consequences of error carry moderate risk to the organization.
- Analyze incident trends focusing on Shift Left opportunities for the Customers.
- Communicate to the Team shift left findings.

Required Experience and Skills:
- Proficient knowledge of support procedures, processes, and service management tools and able to work all support channels while providing effective Customer service.
- Must possess strong organizational, communication, and prioritization skills.
- Proficient knowledge and able to support PC hardware, Windows 7, Windows 8, Windows 10, Active Directory, Outlook/Exchange SMS, and MS Office Suite, Android, IOS, iPads, smart phones.
- Proficient knowledge to support LAN, WAN, wireless networks.
- Proficient knowledge to support VDIs and Citrix.
- Basic knowledge of business applications and their impact on business functions.
- Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively.
- Must be able to comply with Company attendance standards as described in established guidelines.

Other Qualifications:
- Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment.
- Must exhibit proper support channel etiquette.
- Job is performed in a fixed position/work station for extended periods of time.
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Basic Qualifications:
- High School Diploma, GED or equivalent education required.
- BS or BA in Computer Science, or Information Systems preferred.
- Minimum 3+ years of recent and relevant Service Desk experience required
- Experience with IOS and Android support required.
- Practical experience working within the ITIL methodology.
- ITIL Foundations Certification required

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 3+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Shubhangi Arora

Recruiter Phone(Ext: 2197)/

Equal Employment Opportunity

#LI-SA2

#Mastech1


Minimum Education Required: High School

Years of Experience Required: At Least 3 Years

Expected Travel Time: None