ServiceNow Business Analyst

ServiceNow Business Analyst

02 Sep 2022
Texas, Dallas / fort worth, 75260 Dallas / fort worth USA

ServiceNow Business Analyst

Greetings from Rootshell Inc,
One of our client is looking for ServiceNow BSA in Dallas, TX

Role: ServiceNow BSA,
Location: Dallas, TX
Duration: Long Term

Responsibilities:
Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations AND understand of how we have ServiceNow implemented at Equinix from a business perspective
Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders
Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunity on leveraging functionality to propose new initiatives
Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release
Facilitate User Acceptance Testing
Ability to perform hands-on configuration and development on the ServiceNow platform

Qualifications:
7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)
Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)
User story writing, backlog management, backlog prioritization is a must
ITIL v3 Foundation Certified
Experience managing one or more new implementations of ServiceNow a plus
Strong consulting, oral presentation, and written communications skills
Proven analytical problem-solving skills

Thanks & Regards,
Satish Kesap

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