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Summary
Maintenance of the property in attractive, safe and quality condition, providing
customer service and assisting the Property Manager in the operation of the property and
supervision of the maintenance staff.
Reports to
Property Manager (or Assistant Manager in Property Managers absence).
Supervises
Make Ready Technicians, Service Technicians, Groundskeepers, and Housekeepers. Assists Property
Manager in supervising work of outside contractors.
Position Controls
Not authorized to sign any contracts, agreements or other written agreements with vendors,
suppliers, contractors, residents or any other person seeking to do business with the apartment
community. Not authorized to make policy changes. Not authorized to give out confidential company
information including resident information and current or former employee information. Must keep
confidential all personal information furnished to us by rental applicants and residents.
Work Hours
40 Hours per week and on call emergencies. Other overtime when requested and prior, written
approval received. Seven days per week, 24 hours per day availability on an on call basis is
critical.
Qualifications
Minimum qualification requirements for the position are:
Must be HVAC certified
High school graduate or equivalent
Valid drivers license
Drug free
Two years maintenance experience in property management or related field
Heating and Air Conditioning and other required State certifications
Possession of Minimum Tools Required (please see attached list)
Ability to be available on call 24 hours, seven days per week
Ability and skills to perform job functions (please see below)
Required qualifications relating to experience, skills, training and certifications will vary by
property. The style of the property and its special needs will usually determine the necessary
level of experience, skills and training.
Skills
Excellent interpersonal skills and customer focus are prerequisites for the position.
In addition, the position requires the following:
Professional image
Excellent communication skills
Strong customer service orientation
Ability to read and write English fluently (Spanish or other language abilities may be
required)
Ability to accurately perform mathematical functions
Ability to perform basic data entry computer skills preferred but not required
Good organizational ability
Knowledge of basic mechanical concepts
Knowledge of multifamily residential property maintenance requirements
Ability to maintain, repair and paint buildings, vacant units, offices, driveways and
walkways, and other areas of the property
Ability to perform mechanical, electrical and plumbing repairs
Ability to operate electrical and gas motorized equipment, including pool and spa pumps and
equipment, mower, edger, blower, power washer and compactor
Ability to operate motor vehicles and golf carts
Job Functions
Essential functions of the position are to:
Inspect and maintain the property, buildings and equipment in an attractive, clean and safe
condition at all times in accordance with company policies and procedures.
Organize, prioritize and complete unit make-readies, service requests and general maintenance
tasks according to company standards in a timely manner.
Provide training and supervision to maintenance personnel.
Supervise and ensure satisfactory performance of contractors and vendors.
Ensure that the grounds, buildings and units are fully functional, safe and attractive.
Inspect grounds, buildings and units on a regular basis.
Correct emergency conditions such as sewer backup, flooding and defective lighting when they
occur, whether before, during or after business hours, and notify the Property Manager immediately.
Follow all safety procedures including wearing safety and protective clothing. Report and
safety hazards found and correct on a timely basis.
Responsible for proper and cost-effective use of equipment and materials.
Maintain inventories of supplies, tools and equipment needed for maintenance and repairs.
(Supplies may be ordered only upon receipt of Property Managers approval.)
Notify Property Manager in a timely manner of supplies needed to complete unit make-readies
and service requests.
Implement preventative maintenance, safety and good housekeeping practices.
Adhere strictly to the requirements of the Safety Manual.
Follow all safety procedures, including wearing personal protective clothing.
Responsible for labeling hazardous materials and maintaining Safety Data Sheets and other
records required by law.
Assist with disturbances during business hours and other property emergencies whenever they
occur.
Attend company meetings, training sessions and safety and industries seminars.
Notify Property Manager of potential liability claims and assist in monitoring and alleviating
such claims.
Perform other tasks assigned by Property Manager in operation of the property.
Minimum Tools Required
Hammer, screw driver set, socket set, wrench set, including pipe and allen, circular power saw,
hand saw, acetylene torch set, electric drill, tape measure and tool box.
Miscellaneous
Position requires employee to wear appropriate apparel.
Position may require use of employees own vehicle to pick up supplies and for other property
related activities.
Physical Functions
The necessary physical functions for the position include standing, walking, lifting, pushing,
pulling, climbing, stooping, kneeling, bending, reaching, writing, driving, talking, hearing,
seeing, and ability to cope with environmental conditions inside the buildings and outside
throughout the year.
