Vacancy expired!
We are looking to fill a full time Help Desk position with a growing Managed Service Provider here in Dallas.
Duties would include:
Responsible for day to day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution
Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion
Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations
Responsible for directing tickets to upper tiers.
Options to work remote.
