Service Desk Specialist

Service Desk Specialist

25 May 2024
Texas, Dallas / fort worth, 75225 Dallas / fort worth USA

Service Desk Specialist

Vacancy expired!

Our client is looking to hire 3 Service Desk Specialist to join their team. The Service Desk Specialist is part of the first response team for their community of users. The right person will be responsible for providing end user support and software, hardware, and network assistance to internal users within a highly-successful team. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Key Responsibilities:
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, MACs, and peripherals issue
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments

Skills:
2+ years customer support/help desk experience
Strong communication, interpersonal, and analytical skills
100% phone help desk position
Ability and desire to provide excellent customer-service
Ability to work independently and communicate clearly in a dynamic environment
Knowledge of and experience working with cellular support (Android and ios)
Knowledge of and experience working with Windows, MAC
Knowledge of and experience working with Citrix
Knowledge of and experience working with stringent SLAs
Knowledge of and experience working with cellular support (Android and ios)
Knowledge of and experience working with virtual support
Knowledge and experience with Windows OS (Windows 7, Windows 10)
Knowledge of and experience working with Remedy
Knowledge of and experience working with SCCM
Experience with detailed documentation and ticketing

Certifications:
CompTIA A+ and/or Security+
Microsoft Certs

Position is located in Dallas - onsite 100% of the time.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.
www.calance.com

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