Vacancy expired!
Altra is looking for a Technical Support Specialist to help our employees with their technology needs. Our Technical Support Specialists work as a team to fully support the systems and applications used by our employees. They manage the calls coming into the Help desk, working with the employee through resolution and documenting the calls in the ticketing system. They setup all user workstations and printers. They also monitor day-to-day operations of all of our systems, including managing the physical layout of equipment and cabling, performing system backups, monitoring system and network performance, documenting and implementing change control and patch management procedures, and testing for disaster recovery procedures.Â
Altra's Help Desk is open form 7:00 a.m. CST to 6:00 p.m. CST Monday through Friday to support the majority of our retail branch hours across the country. This individual will rotate through various schedules within this time-frame, as well as rotate being on call for a week at a time 24/7 for that week, once every seven weeks.
Helping you build your best life!
Altra is a federally insured financial institution providing a full range of financial services, from personal and business to lending and investments. Chartered in 1931, Altra is a not-for-profit, member-owned financial cooperative serving members in all 50 states and around the globe. We are also deeply committed to giving back to the communities we serve.
We offer exciting growth and career opportunities to those who strive to learn and are excited to take on new challenges. Job stability and a forward-thinking, innovative culture to work in are just a few of our advantages. For all of us who work here, it's the chance to share important moments and make a real difference in our members' lives.
Altra supports diversity in the workplace and is an Equal Opportunity Employer; bilingual abilities are a plus!
Experience
Required
High school diploma or GED/HSED.
Associates degree in Computer Science or related experience OR three (3) years' of equivalent experience working in the field.
2 year(s): Minimum two (2) years' of Help Desk experience.
2 year(s): Minimum two (2) years' experience supporting workstations for a medium to large sized organization.
1 year(s): Minimum of one (1) year experience supporting networks, servers and other technical infrastructures for a medium to large size organization. Education
Required
Associates or better in Computer Science or related field
High School or GED or better Skills
Required
Communication - Written
Communication - Verbal
Customer Service
Trustworthy
Flexible
Friendly
Confident
Focused
Engaging
Multitasking
Organizing
Teamwork
Attention to Detail
Basic Networking
Microsoft Office
Hardware
