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GET TO KNOW ALORICA- 1015 Belvidere, Westside location.At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.ÂJOB SUMMARYYour mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers!You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIESConnects with existing and potential customers and aims to turn every call into a sales opportunityHandles various incoming and outgoing sales-focused phone callsResolves customer questions, complaints and billing inquiries in a professional, helpful mannerPromotes and sells client products and services by emphasizing product features based on customers' needsUpsells to customer as necessaryUtilizes computer system to verify and document customer requestsContinually improves knowledge of company services and promotionsEscalates calls to supervisor when necessary and appropriateProvides feedback reports on call issues related to downtime and/or training issuesWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.ÂBut please, allow us to entice you further! As an Alorica employee, you may receive:Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holiday and sick timeRetirement planning options (401(k))Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.ÂSo what do you say? Ready to take the next step?JOB REQUIREMENTSÂMinimum Education and Experience:High School Diploma or GED required; college degree preferred1-2 years' previous sales experience, preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a timeSolid business and sales knowledgeFlexibility and versatility in problem analysis and resolutionAbility to build rapport quickly, and be persuasive without making the customer feel pressuredAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWorking knowledge of dialer functionality and call campaignsWorking knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA)ÂWORKING CONDITIONSWork EnvironmentA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.ÂDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.ÂTAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.ÂEqual Opportunity Employer - Veterans/DisabledClick Here To Apply!
