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Manager In Training/Manager I Customer Care - PS26421Location: United StatesNewRequisition #: PS26421Your Talent. Our Vision. AtAnthem, Inc., it’s a powerful combination, and the foundation upon
which we’re creating greater access to care for our members, greater value for
our customers, and greater health for our communities. Join us and together we
will drive the future of health care.This is an exceptional opportunity
to do innovative work that means more to you and those we serve at one of
America's leading health benefits companies and a Fortune Top 50 Company.Manager-In-Training/ManagerI – Customer Care(hiringlevel based on experience)Thisposition is located in the Indianapolis, IN officeUnder general guidance and
mentoring, the Manager-in-Training Customer Care Manager provides
oversight of a customer service unit. Primary duties may include, but are not
limited to:
May be responsible for establishing department policiesand procedures.
Audits to monitor efficiency and compliance withpolicies.
Prepares specialized reports; may be assigned tospecial project work consistent with the role and dictated by the needs ofthe business.
Hires, trains, coaches, counsels, and evaluatesperformance of direct reports.
The Manager I-Customer Care is
responsible for providing oversight for customer service staff. Responsible for
establishing departmental policies and procedures. Primary duties may include,
but are not limited to:
Directs implementation and administration of benefitprograms.
Prepares and communicates information to appropriateparties regarding benefit programs, procedures, changes and governmentmandated disclosures.
Audits to monitor efficiency and compliance withpolicies; prepares specialized reports; may be assigned to special project workconsistent with the role and dictated by the needs of the business.
Manager-in-Training Customer Care
Requires BA/BS
5 years in progressively complex customer serviceenvironment or any combination of education and experience, which wouldprovide an equivalent background.
NASCO and/or WGS experience preferred.
Manager I Customer Care
Hires, trains, coaches, counsels, and evaluatesperformance of direct reports;
Requires BA/BS
1 year of experience in a leadership role and 5 yearsrelated customer service experience, or any combination of education andexperience, which would provide an equivalent background.
NASCO and/or WGS experience preferred.
Successful candidates should have
the following qualities:
Kindness, compassion, empathy and a profound desire tohelp people
Ability to build relationships and influence others
Motivate and encourage teams, while providing guidanceand driving quality and superior customer service
Excellent verbal and written communication skills
Adaptability and flexibility
Accountability and execution oriented
Curious/challenges the status quo
Analytical and problem solving skills
Creativity and critical thinking skills
Quick and continuous learning style
Anthem, Inc. is ranked as one ofAmerica’s Most Admired Companies among health insurers by Fortune magazine andis a 2019 Diversity Inc magazine Top 50 Company for Diversity. To learn moreabout our company and apply, please visit us at careers.antheminc.com An EqualOpportunity Employer/Disability/Veteran