Manager In Training/Manager I Customer Care - PS26421

Manager In Training/Manager I Customer Care - PS26421

06 Sep 2024
Texas, El paso 00000 El paso USA

Manager In Training/Manager I Customer Care - PS26421

Vacancy expired!

Manager In Training/Manager I Customer Care - PS26421Location: United StatesNewRequisition #: PS26421Your Talent. Our Vision. AtAnthem, Inc., it’s a powerful combination, and the foundation upon

which we’re creating greater access to care for our members, greater value for

our customers, and greater health for our communities. Join us and together we

will drive the future of health care.This is an exceptional opportunity

to do innovative work that means more to you and those we serve at one of

America's leading health benefits companies and a Fortune Top 50 Company.Manager-In-Training/ManagerI – Customer Care(hiringlevel based on experience)Thisposition is located in the Indianapolis, IN officeUnder general guidance and

mentoring, the Manager-in-Training Customer Care Manager provides

oversight of a customer service unit. Primary duties may include, but are not

limited to:

May be responsible for establishing department policiesand procedures.

Audits to monitor efficiency and compliance withpolicies.

Prepares specialized reports; may be assigned tospecial project work consistent with the role and dictated by the needs ofthe business.

Hires, trains, coaches, counsels, and evaluatesperformance of direct reports.

The Manager I-Customer Care is

responsible for providing oversight for customer service staff. Responsible for

establishing departmental policies and procedures. Primary duties may include,

but are not limited to:

Directs implementation and administration of benefitprograms.

Prepares and communicates information to appropriateparties regarding benefit programs, procedures, changes and governmentmandated disclosures.

Audits to monitor efficiency and compliance withpolicies; prepares specialized reports; may be assigned to special project workconsistent with the role and dictated by the needs of the business.

Manager-in-Training Customer Care

Requires BA/BS

5 years in progressively complex customer serviceenvironment or any combination of education and experience, which wouldprovide an equivalent background.

NASCO and/or WGS experience preferred.

Manager I Customer Care

Hires, trains, coaches, counsels, and evaluatesperformance of direct reports;

Requires BA/BS

1 year of experience in a leadership role and 5 yearsrelated customer service experience, or any combination of education andexperience, which would provide an equivalent background.

NASCO and/or WGS experience preferred.

Successful candidates should have

the following qualities:

Kindness, compassion, empathy and a profound desire tohelp people

Ability to build relationships and influence others

Motivate and encourage teams, while providing guidanceand driving quality and superior customer service

Excellent verbal and written communication skills

Adaptability and flexibility

Accountability and execution oriented

Curious/challenges the status quo

Analytical and problem solving skills

Creativity and critical thinking skills

Quick and continuous learning style

Anthem, Inc. is ranked as one ofAmerica’s Most Admired Companies among health insurers by Fortune magazine andis a 2019 Diversity Inc magazine Top 50 Company for Diversity. To learn moreabout our company and apply, please visit us at careers.antheminc.com An EqualOpportunity Employer/Disability/Veteran

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Job Details

  • ID
    JC2682958
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Anthem, Inc
  • Date
    2019-09-06
  • Deadline
    2019-11-04
  • Category

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