CAI is looking for a desktop Support person in the Ennis, Texas area,
Job Profile Summary Primary Responsibilities: · Support, configure, maintain, and troubleshoot PCs both on site and remotely. · Participate as a member of the PC Support Team, which provides computing services and direction for Windows 10, Office 365, Outlook and other business applications on PCs and laptops attached to a Windows Active Directory local area network. · Be responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Image delivery tools. · Troubleshoot hardware and software problems for PC users. · Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, MS Office, VPN clients, virus protection software, etc. · Assist in decommissioning servers and network devices as instructed. Required Skills: · BS or equivalent and 3-5 years IT experience. · Strong knowledge of and experience supporting: o Microsoft Office suite o Outlook o Microsoft Edge o Remote VPN clients o TCP/IP and LAN issues o Computer Hardware o Windows Active Directory o Data Security Procedures · A strong customer focus and exceptional skills in delivering desktop support required.
