Customer Service Representative - Bilingual

Customer Service Representative - Bilingual

Vacancy expired!

TITLE: Customer Service Representative

Location: Flower Mound, TX

ICS is looking for a Customer Service Representative to join our growing Insurance client's Policy Services team in Flower Mound, TX! You will provide exemplary customer service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The representative will deliver meticulous underwriting with attention to detail.

What You'll Do:

• Direct Customer Service interaction; primarily via phone
• Maintain a positive, empathetic and professional attitude towards customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Keep records of customer interactions, transactions and comments
• Policy Service/Underwriting Functions
• Use sound decision making abilities to process all types of policy transactions
• Review suspense items and uploaded documents and determine acceptability
• Apply payments, process refunds, handle NSF payments
• Provide letters of experience on policies as needed
• Review and handle department voicemail, emails, mail, faxes and texts
• Other duties as assigned

Skills / Experience You Will Need:

• Outstanding customer service and communication skills, both oral and written
• Bilingual (English/Spanish)
• Experience preferred, but not required
• Proficient with MS Office
• Demonstrates a high degree of judgment and discretion
• Promotes a favorable company image to the public
• Positive attitude and Team player

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.