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Description: Essential Duties and Responsibilities:Answer all incoming 9-1-1 calls, collect important information from the caller, enter the required information into the Fire Department Record Management System, and notify other service agencies for action as required.Answer all incoming non-emergency calls, determine the caller’s needs, and correctly disseminate information as required to appropriate persons.Allocates Fire Department resources properly as the need arises by application of appropriate decision making rules and approved protocols.Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.Responsible for generating applicable reports and checking for accuracy.Maintain any certifications provided by the DepartmentMaintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.Maintain a working knowledge of all Center equipment and applications.Provide exceptional customer service to all customers, both internal and external.Work with other departments to insure a team oriented environment is maintained.Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.Maintain performance levels consistent with departmental standards.Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.Attend scheduled department meetings and training sessions.Maintain all department required certifications/licensures.Ability to work a rotating shift schedule, including nights, weekends and holidays.MUST BE A U.S. CITIZEN AND HAVE THE ABILITY TO OBTAIN A SECURITY CLEARANCE.Basic Qualifications:High school diploma or equivalentDesired Skills:Skilled in reading and writing English.Ability to communicate clearly on the radio and telephone.Ability to record, transmit, and report information accurately.Ability to efficiently utilize all equipment assigned to him/her.Ability to manage multiple tasks simultaneously.Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.Ability to understand basic computer applications.Ability to perform in a fast paced environment.Emergency Dispatcher experience preferred.Ability to obtain DoD Telecommunicator I/II within one year of hireAbility to work rotating shift, including nights, weekends, holidaysBASIC QUALIFICATIONS:job.QualificationsLockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.Join us at Lockheed Martin, where we’re engineering a better tomorrow.EXPERIENCE LEVEL:Hourly/Non-Exempt
