Bilingual Customer Service Representative

Bilingual Customer Service Representative

16 Jun 2024
Texas, Houston, 77001 Houston USA

Bilingual Customer Service Representative

Vacancy expired!

Job DescriptionPOSITION SUMMARY: The Bilingual Customer Service Representative is responsible for answering queued phone calls in a timely manner and responding effectively to customer inquiries. This position requires the ability to be punctual, friendly, and detail oriented.Possess proper phone etiquette with the ability to handle up to 100 incoming queue calls timely

Ability to multi-task in between calls to assist other departments as needed

Ability to adapt to computer software and be keyboard proficient

Allocate time for follow-up on customer requests

Educate customers on how the meters are read and/or how a leak can be identified

Assist customers with making credit card/eCheck payments and setting up Auto Pay

Research account history and create work orders in Adjutant as needed

Record details of conversations with the customer and any action taken

Must be proficient in Microsoft Excel, Word, and Outlook

Ability to communicate professionally; both orally and in writing

Maintain a positive, upbeat attitude at all times

Be self-motivated, organized, and flexible

QUALIFICATIONS:Professional appearance

High School Diploma or equivalent

Must have a minimum of 1-2 years' experience in administrative duties

Strong adaptable computer skills

ESSENTIAL SKILLS, ABILITIES & EXPERIENCE:Able to take direction, multi-task, perform work safely and communicate in written and verbal form

Ability to perform all essential duties and responsibilities listed above

Able to effectively use common office equipment

Proficient in Microsoft applications (Word, Excel, Outlook)

Excellent time management and attention to detail

Ability to learn and become proficient with new software, education and/or experience

Ability to work and interact well with departments throughout the organization

Must be self-motivated, possess self-initiative, work well independently, but also be a team player

Must be able to communicate in a professional manner and respond with timeliness

Able to effectively communicate with all levels of staff and management

Ability to prioritize projects frequently

Regular attendance is an essential function of this position

Bilingual is preferred, but not required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.The employee is frequently required to stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms; stoop; kneel; crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.The employee will encounter a typical office environment with low level noise exposure and with a team oriented staff

RequirementsAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Related jobs

Job Details

  • ID
    JC43120150
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Inframark
  • Date
    2022-06-16
  • Deadline
    2022-08-15
  • Category

Jocancy Online Job Portal by jobSearchi.