Customer Service Representative

Customer Service Representative

01 Sep 2022
Texas, Houston, 77001 Houston USA

Customer Service Representative

Description This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller.Be assured that our training will provide you with knowledge of the various products plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. This is a temporary to permanent (depending on performance) on with a 6-month contract. The pay for this role is $17-19 an hour. The schedule for this role is Monday thru Friday with shifts from 7-7.This position’s duties include:Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues


1-2 years of experience in call center (Preferred candidate will have 2 years or more experience)

Comfortable with multi-screen navigation

Must have Ethernet cord and High-Speed Internet

Self-starter / can work independently

Fast learner / adaptable, Team player


Ability to meet deadlines

Escalation call handling experience

Supervisor experience ideal

Previous healthcare experience in mental health or behavioral health

Previous experience with processing referrals, authorizations and/or claims

Must be able to handle a fast-paced environment

Must be organized

High school diploma or GED equivalent

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .

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