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JOB SUMMARYAt Houston Methodist, the Lead Audio/Visual Coordinator position is responsible for leading and developing processes for equipment usage; developing and executing training; developing and executing equipment checkout process This position leads the review and processing of equipment upgrades and expansion to ensure Houston Methodist (HM) remains on leading edge of technology. The Lead Audio/Visual Coordinator position develops strategies for audio/visual expansion including; videoconferencing, video production, web enhancements, media center development etc. for Houston Methodist system special events and conference services. This position is a role model to the team in professional behavior standards and practice and serves as the liaison between management and staff for routine matters as the primary point of contact for resolving basic questions and issues, resulting in the delivery of exceptional service and adherence to standards of practice for optimal patient safety, quality outcomes, and customer service.PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONSProvide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 20%Responds to routine inquiries, requests, and issues from the departments. Communication to departments about any issues or delays and notify staff, to promote both work efforts and problem resolution is clear and professional. (EF)
Renders assistance and support to staff in the performance of their duties. Role models effective communication skills, assisting in team members’ development of such skills. (EF)
Interacts positively and effectively with patients, guests, and internal customers. Serves as a team resource for customer service decisions for problem-solving, setting/communicating delays. Handles basic issues as they pertain to the department, and acts as liaison in the absence of Management. (EF)
Serves as the team lead for designated department matters. Assists department management with staff requirements. Role-models skills, through peer-to-peer accountability, to optimize improvement of department score for turnover/retention/employee engagement. (EF)
SERVICE - 30%Leads daily department operations, schedule and activities as appropriate. Partners with various departments including but not limited to Conference Services, CME and Special Events, to oversee technology component of each event. (EF)
Organizes the workflow, proactively problem solves, anticipates needs, and addresses multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. (EF)
Coordinates video production, videoconferencing, photography, etc. Maintain equipment inventory and equipment check-out process. Manages a/v requests including set-up and operation. Oversees equipment maintenance and repair schedule. (EF)
Develops and executes a/v training including live sessions, laminated cards and print on-demand instructions. (EF)
QUALITY/SAFETY - 15%Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed. Effectively supports management to implement protocols and objectives with team members to result in optimization of performance, teamwork, patient safety, and customer service. (EF)
Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by management. (EF)
FINANCE - 15%Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. Meets labor productivity standards by effectively handling established daily responsibilities and assignments. (EF)
Uses resources efficiently; does not waste supplies. Self-motivated to meet the standards of the Houston Methodist attendance policy. Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime. (EF)
GROWTH/INNOVATION - 20%Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. Assist with the development of a/v expansion plans. (EF)
Serve as technology representative on a variety of HM committees. Offers innovative solutions through participation in performance improvement hospital projects and activities. (EF)
Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis, including the development of advanced skills. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATION REQUIREMENTSo Bachelor’s degreeEXPERIENCE REQUIREMENTSo Six years experience in audio/visual technology, production, etc.CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDo NoneKNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principleso Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solvingo Ability to work independentlyo Capable of handling challenging/difficult situationso Outstanding communication skills, both verbal and writteno Proficient people skillso Demonstrated analytical, problem-solving, organizational and time-management skillsSUPPLEMENTAL REQUIREMENTSWork Attire Yes/NoUniform NoScrubs NoBusiness professional YesOther (dept approved) YesOn-Call NoNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.TravelMay require travel within YesHouston Metropolitan areaMay require travel outside Yesof Houston Metropolitan areaTravel specifications may vary by department.Please note any other special considerations to this job: Primarily indoors, maybe some offsite transporting of equipmentSince its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.Street: 6565 Fannin St. Name: Food&Nutr Serv-Spec&Conf Regular Shift: 1st - Day
