Lead Services Coordinator - Nursing Post Anesthesia Care Unit

Lead Services Coordinator - Nursing Post Anesthesia Care Unit

18 Aug 2024
Texas, Houston 00000 Houston USA

Lead Services Coordinator - Nursing Post Anesthesia Care Unit

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Perioperative Services strives to be the safest perioperative environment in the world, to have the highest quality of perioperative outcomes, and to demonstrate the core values in our vision. Partnered with Anesthesiology and Critical Care, the Division of Nursing and the Division of Surgery, this multidisciplinary team performs more than 15,000 surgical cases each year in more than 30 operating rooms spanning the Main Building and Mays Clinic.The ideal candidate for the Lead Services Coordinator will have prior lead experience, good communication, and problem solving skills. JOB SPECIFIC COMPETENCIESService ExcellenceProvides service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include.Safety: Provides an environment of well-being for patients, their families and other stakeholdersCourtesy: Creates a positive, compassionate, individual experience through communication and teamwork by addressing the needs, wants, stereotypes and emotions of each personAccountability: Applies expertise and commits to the highest level of service and accepts responsibility for the resultEfficiency: Delivers seamless operation of systems and processes in a timely mannerInnovation: Advances knowledge and patient care in a solution-oriented environment that is conducive to learning and encourages acceptance of new research, techniques and technologiesCommunicationPatient/Family & Multidisciplinary Team InteractionGreets, orients and answers questions. Advises patients and family members of available services. Schedules provider appointments, diagnostic tests, procedures, and treatments. Assists in maintaining a safe environment for patients, co-workers, and visitors by performing environmental rounds and taking corrective action when needed. Takes patient photos and initiates patient arm bands for identification ensuring accuracy and patient safety.Coordination of CareAccurately schedules patient appointments from patient appointment desk or the schedule orders work queue; also uses patient communication received via in-basket messaging for coordination of appointments. Manages the schedule orders work queue to ensure timely scheduling of appointments based on expected dates. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging. Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc. Transcribes orders as needed based on designated roles defined by leadership. Reconciles patient reminder calls as assigned.Record MaintenanceProcesses a complex and varied series of documents and situationsEnsures comprehensive list of One Connect functionsPrepares and maintains daily appointment templates and/or patient records electronically and/or manually as directedUpdates relevant patient information in order to maintain an accurate and thorough patient recordProtects the security and confidentiality of patient information at all timesFinancial ActivitiesReviews and collects patient payments, including co-payments, deductibles, and other pre-payments required for services rendered. Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services. Reconciles One Connect cash drawer on a daily basis and immediately reports discrepancies to leadership. Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual . Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing. Ensures coordination of benefits and assignment of Hospital Account Record (HAR).Supervision/Coaching/Mentoring of PSCsSupervises the daily activities of front desk operations personnel. Reviews PSC coverage on a daily basis and makes assignments or changes as needed. Regularly reviews PSC clinic assignments and makes recommendations for changes based on the needs of the clinic and patients. Monitors scheduling work queues, work lists, in-basket pools and dashboards, adjusts staffing to ensure accuracy and timeliness. Recruits, orients and trains new employees; assists with preparation of justifications for incremental positions. Coordinates the training of all new PSCs to ensure that they are properly trained and understand all duties and responsibilities; also coordinates training for existing PSCs when needed such as refresher training or when a new process is implemented. Helps to ensure that all scheduling issues among PSC team are resolved in a timely manner. Proactively seeks ways to make process improvements and increase patient and provider satisfaction. Completes annual performance evaluations for PSCs.Other duties as assigned EDUCATIONRequired: Associate's degreePreferred: Bachelor's degreeEXPERIENCERequired: Five years of relevant work experience to include two years in a in a project coordination/lead/supervisory capacity. With preferred degree, three years of required experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional Information

Requisition ID: 129377

Employment Status: Full-Time

Employee Status: Regular

FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)

Work Week: Days

Fund Type: Soft

Pivotal Position: No

Minimum Salary: US Dollar (USD) 34,000

Midpoint Salary: US Dollar (USD) 43,500

Maximum Salary : US Dollar (USD) 53,000

Science Jobs: Yes

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Job Details

  • ID
    JC2634116
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    MD Anderson Cancer Center
  • Date
    2019-08-19
  • Deadline
    2019-10-18
  • Category

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