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Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.Job DescriptionThe Operations Manager - SBH will provide operational support for his/her areas of responsibility. Primary responsibilities include managing support staff, supporting the management of provider schedules, improving patient access, assisting in streamlining support staff workflows, and tracking metrics for their area of responsibility. This person will also work closely with leadership across the organization to ensure best practices are implemented. Essential Functions
As applicable, directly supervises support staff to ensure that department policies are being followed.
Handles all work schedule matters for support staff, including paid time off (PTO), and unpaid leave, and enforces the Legacy attendance policy
Provides direct coverage for support staff as needed.
Provides centricity support and on-going training for support staff by becoming a centricity and EHRS super-user.
Actively promotes feedback and collaboration with all staff to identify ways of enhancing services. Encourage peers, providers and staff to participate as appropriate.
Participates in interviewing, hiring and evaluating prospective staff members.
Performs performance reviews and coaching/disciplinary action for direct reports.
Tracks key performance indicators on a monthly, quarterly, and annual basis, to show trends, recognize successful performance by staff members, and uncover problem areas in the practice
Collaborates with team members and Business Intelligence to develop and maintain reports specific to service lines
Assist with issues related to patient access, including but not limited to:
Coordinate the management of wait lists,
As needed, coordinate management of Internal Service Orders and external referrals,
Assist with streamlining scheduling guidelines and scheduling workflows,
Actively work to maintain full provider schedules,
Monitor provider templates/schedules for efficiency across sites
Coordinate the management of desktops within their area of responsibility.
Provides feedback on workflows in coordination with site and medical leadership.
Supports the implementation of service line wide performance improvement projects.
Manages locums and per diem provider coverage within the service line in collaboration with site leadership, if applicable.
Assists with patient complaints as appropriate.
Monitors service line operational metrics across locations of care.
Participates in monthly leadership meetings.
Complete and present strategic plans for the advancement of support and activities related to service line
Establishes and maintains working relationships with community partners and collaborators.
Responsible for compliance to requirements for state funded vaccine management (Vaccines for Children (VFC)/Adult Safety Net (ASN)).
Responsible for Front Desk operational updates, trainings, and roll-outs for Clinic Coordinator staff.
Verification/billing coordination and serves as contact for questions or assistance with billing/payment related issues.
Oversee supply ordering inducing set up access and training for new employees and setup of new accounts for new sites, completion and submission of Purchasing Requests to Purchasing for necessary off-formulary items and equipment, assisting sites with ordering and delivery of supplies as necessary.
Support various school functions including events after hours or on weekends to represent program as needed. This may include health fairs, presentations to school staff and/or parents, parent association meetings, and Back to School registration events.
Confirms adequate support staffing levels and coverage among SBH locations.
Reviews point-of-service collections weekly and accounts receivable management monthly.
Follows the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).Knowledge of regulations/policies affecting service line specific practices.
Implements job responsibilities in a manner that is consistent with the Legacy’s Mission, Code of Ethics and cultural diversity objectives.
Responsible for departmental orders and stocking of supplies.
Oversees maintenance and function of service line specific equipment.
Participates in the Performance Improvement Program
Performs other duties as assigned.
Education & Training Requirements/Work Experience
Bachelor’s Degree or equivalent
Certifications/licenses as applicable to their area of responsibility
At least 3 years’ experience in a healthcare setting required. A master’s degree in business or healthcare operations (or equivalent) may substitute for 2 years of experience in the healthcare setting
Experience in Microsoft Office Suite and EHRS preferred.
At least 2 years’ experience in administration and supervision of staff preferred.
Benefits
9 Holiday + 1 Floating Holiday
PTO
403b Retirement Plan
Medical / Vision / Dental (if eligible)
