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The primary or major purpose is to coordinate financial arrangements with various payors in order to ensure maximum reimbursement for services provided. Communicate with patients, referral sources, payors, and the treatment team regarding patient access and financial issues. Responsible for coordinating all financial information and counseling matters, manage referral process through MDACC's Division of Radiation Oncology, its Satellite's and Proton Therapy Center. Responsible for insurance verification, response to insurance and patient correspondence, communication of billing processes and financial responsibilities, provide cost estimates based upon treatment plan, and document communication with payors, patients, and treatment team. Create a positive patient experience by accurately and efficiently handle day to day operations relating to financial clearance activities, which include adherence to department policies and procedures related to the verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance related duties.JOB SPECIFIC COMPETENCIESAssume leadership role in recommending, implementing and monitoring sound financial guidelines for Radiation Oncology and Satellite facilities. Interact with patients and family members (if necessary) in the most courteous, respectful and empathetic manners in discussing all aspects of their financial situation. Work with other departments including XRT satellite operations and the multidisciplinary clinics (MCCs) to provide patients with the most accurate estimate in an integrated and expeditious manner. Strengthen the integrity and confidentiality of patient financial information by sharing that information only for reasons as stipulated by the institutional guidelines. Maximize the functionality of various institution and Radiation Oncology information systems software/platforms such as ONE CONNECT and MOSAIQ to accomplish duties promptly Responsible for complete assurance that patients and family members (if necessary) understand all aspects of their financial relationship with the institution and the Division of Radiation Oncology.Assume leadership role in managing patient data updates, financial status, and expeditious appoint scheduling. Ensure timely, proper and efficient collection of patient demographic information and also update patients' files regularly. Following institutional and departmental guidelines, work closely with MCCs, New Patient Referral, XRT satellites, and Proton Therapy partnership to ensure expeditious triaging and scheduling of patients. Responsible for ensuring that there is understanding between clinical teams, physicians, referring parties and others concerned regarding patient appointments.Asserts complete oversight in assuring verification, precertification, authorization, financial clearance, and terms of various insurance plans and benefits. Implement established institutional and departmental guidelines to achieve standards for verifying insurance, performing pre-certifications, and assuring insurance updates for all patients. Establish functional and productive working relations with third-party payor agencies such as Managed Care Office and outside insurance companies. Responsible for interpreting and implementing regular contract summaries, provisions and restrictions as they apply to various patient population for Radiation Oncology, its outreach and satellite facilities. Obtain and document verification of patient eligibility (and applicable effective dates) using the available institutional and/or payor systems, including real-time web portals and tools, within the applicable timeframes as outlined by department policies and procedures. Promptly notify Patient Access and the patient, when eligibility information is invalid and/or cannot be verified Work collaboratively with Patient Access to document updated and/or corrected insurance information into the system in accordance with applicable department policies and procedures Obtain and document verification of patient benefits, including information regarding the product type, in-network or out-of-network status, all applicable co-payment, deductible, and co-insurance amounts or percentages, pre-existing indicator and time period, and any lifetime or annual maximums into One Connect Rad/Onc various WQ's and/or designated future state systems in a timely manner Timely manage One Connect Rad/Onc WQ's and other work lists for cases requiring pre-authorization and work directly with the payor or assigned third party vendor to obtain all required pre-authorizations. Seek to obtain pre-authorization through on-line web portals and tools, when available. Accurately document all reference and pre-authorization numbers, along with payor contact information, into One Connect and/or designated future state systems in a timely manner For patients participating in a clinical trial, appropriately document and review with patients and the payors services being covered by the clinical trial sponsor and those designated for coverage under the patient's insurance Provides financial counseling to patients which includes reviewing radiation oncology cost estimates, assistance with calculating expected patient liability, discussions regarding payment requirements, collection of financial amounts dues, provide information regarding available payment plan options, and provide information regarding patient financial assistance opportunities when applicable, and promptly escalating any issues with Rad/Onc management, if needed. Financial counseling also includes reviewing ABN, MSPQ, account review and any other barriers to financial clearance with patients as needed Complete and timely submit all documents (PFA, COBRA, etc,) requiring Supervisor approval for financial clearance Promptly escalate any issues with financial clearance and/or counseling to the Financial Clearance Supervisor or seek assistance as appropriate from the Financial Clearance Coordinator, when needed Completely and accurately document conversations and communication with Patient Access, payors, third party vendors, patients, and any other representative in and outside of the institution Answer emails and phone calls in a timely manner, and respond to voicemails and myMDAnderson messages within one business day Conducts all financial clearance activities in a courteous and professional manner and maintains a positive working relationships with patients, physicians, payors, third party vendors and any other identified business partners Seeks to improve job performance and personal growth by participating in available educational, training and mentoring opportunitiesPerform all other duties as assignedEDUCATION:Required: High school diploma or equivalent.Preferred: Bachelor's degree.EXPERIENCE:Required: Three years experience in healthcare, insurance or related field. With preferred degree, one year of required experience.Preferred: Experience with insurance verification and submitting authorization.OTHER:Required: Must pass pre-employment skills test as required and administered by Human Resources.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional Information
Requisition ID: 129789
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days
Fund Type: Hard
Pivotal Position: No
Minimum Salary: US Dollar (USD) 34,000
Midpoint Salary: US Dollar (USD) 43,500
Maximum Salary : US Dollar (USD) 53,000
