Retail Operations Flex Specialist

The Retail Operations Flex Specialist responsibilities include supporting various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. This position specifically requires coverage of paid time off (PTO) for Retail Processors as needed. This position also requires processing of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.Please note that there are two positions available, one in the Houston, TX office and one in the Paramus, NJ office.Primary Job Duties: Process applications for submission to underwritingWork with loan officers, borrowers, underwriters, closers, AMC’s and title companiesWorks with third parties to obtain conditionsScanning and uploading file documentation into LOSClear loan conditions with applicants and communicating with loan officersAnalyze Credit, income, tax returns and asset documentsFile follow-up and notation in accordance with policyEnsure confidentiality of client filesProvide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.Other duties and/or mortgage or company related tasks as assigned by management