Vacancy expired!
JOB SUMMARYAt Houston Methodist, the Security Officer position is responsible formaintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE – 25%
Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)
Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. (EF)
Actively responds to requests for personal security coverage, assistance with directions, information and guidance. (EF)
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)
SERVICE - 25)%
Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area. (EF)
Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations. (EF)
QUALITY/SAFETY - 30%
Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. (EF)
Responds immediately to all emergency codes and takes appropriate action. (EF)
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. (EF)
FINANCE - 10%
Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
Utilizes and maintains HM and department equipment according to manufacturer specifications. (EF)
Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. (EF)
GROWTH/INNOVATION – 10%
Implements actions that promote workplace safety culture and proactively prevents workplace violence. (EF)
Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures
own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSo High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)EXPERIENCE REQUIREMENTSo Criminal justice, security or related experience preferredCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDo Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer – submission of application within 14 days of hire date, and obtained within one year of employment or Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 licensureo International Association for Healthcare Security & Safety (IAHSS) Basic, Advanced or Supervisor Level Certification within 90 days of hire NOTE: Current Houston Methodist employees have until June 17, 2022 to obtain IAHSS Basic, Advanced or Supervisor level Certificationo Valid Texas Driver's License, or must obtain Texas Driver’s license within 90 days of hireo Nonviolent Crisis Intervention (CPI) Certification within 60 days of hireo American Heart Association Basic Life Support (BLS) preferred KNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principleso Must have the ability to multi task and function calmly in stressful situationso Must possess strong customer service skillso Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmailo Knowledgeable of all Public Safety Policies and Procedureso Understand HIPAA and Patient confidentiality complianceo Demonstrates emergency preparedness knowledgeSUPPLEMENTAL REQUIREMENTSWork Attire Yes/NoUniform YesScrubs NoBusiness professional NoOther (dept approved) NoOn-Call NoNote that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection aboveTravelMay require travel within YesHouston Metropolitan areaMay require travel outside Noof Houston Metropolitan areaTravel specifications may vary by department.Please note any other special considerations to this job: Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.Street: 18220 State Highway 249 Name: Facilities-Security Services Regular Shift: 3rd - Night
