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JOB SUMMARY
At Houston Methodist, the Senior Consultant position is responsible for strategic growth and development efforts as well as instituting operational efficiencies across the Houston Methodist system. This position within System Patient Experience Operations will focus on developing training materials for service excellence within our organization, including conducting focus groups with clinicians and employees, developing instructional design materials, and helping to teach employees and leaders about service excellence and enhancing communication skills with patients and families. This position will include projects and initiatives that fundamentally impact the way Houston Methodist operates across our system including hospital & clinic operations, corporate & system level processes and standardization of both internal and patient-facing processes. The Senior Consultant position conveys innovative thought leadership and support for key initiatives by data analysis, process improvement and recommendations to support strategic initiatives. This position builds and implements operational and change management plans with Executive Leadership team. The Senior Consultant position plans, directs, and coordinates strategic initiatives to ensure that goals and objectives are accomplished within prescribed time frame, requirements and ROI. The position requires a vision for the future of health care and expertise in efficient and effective system processes and professional development.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 20%
FINANCE - 20%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
EXPERIENCE REQUIREMENTS
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
SUPPLEMENTAL REQUIREMENTS
Work Attire | Yes/No |
Uniform | No |
Scrubs | No |
Business professional | Yes |
Other (dept approved) | No |
On-Call | Yes, on a limited basis (for Exempt jobs only) |
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel
May require travel within | Yes |
Houston Metropolitan area |
May require travel outside | Yes |
of Houston Metropolitan area |
Travel specifications may vary by department.
Please note any other special considerations to this job:
Houston Methodist is comprised of a nationally recognized academic medical center and seven community hospitals with a history of health care innovation. We have consistently been recognized by several national organizations as one of the nation's best places to work.