Support Specialist - Help Desk Technical Lead

Support Specialist - Help Desk Technical Lead

26 Oct 2024
Texas, Houston, 77005 Houston USA

Support Specialist - Help Desk Technical Lead

Vacancy expired!

Must be or
4 years experience working with all aspects of the Macintosh and Windows platforms Microsoft, Linux, and networking technologies
- Provides first line help desk and technical support on Desktop Computing software,
hardware, peripheral, and networking systems for faculty, staff, students, and campus
visitors in the Student Help Desk and campus divisions, using remote support, phone,
email and on-campus support
- Proven ability to train end users
- Knowledge of IT security protocols and processes
- Ability to use remote support tools for troubleshooting and monitoring
- Ability to use ticketing system to prioritize support work tasks (request triage)
- Ability to provide/conduct one-on-one sessions, distance training and how-to sessions
to support systems and applications functions
Leads activities of help desk, desktop, and student staff to diagnose and resolve client
problems; guides computing support staff on diagnosis of potential problems and
resolutions
- Takes escalated issues and resolves or refers to specialized expert as needed
- Ensures team meets client service metrics
- Monitors and reports on all phases of computing support are coordinated, logged,
tracked, and resolved appropriately
- Provides input on process improvements and contribute to the technology road map for
the strategic plan
- Performs metrics trend analysis and reporting; guiding resultant process improvement
- Provides technical guidance and training; may guide other staff

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Job Details

  • ID
    JC5201425
  • State
  • City
  • Job type
    Contract
  • Salary
    $20 - $25
  • Hiring Company
    IS&T Consulting Group, LLC
  • Date
    2020-10-23
  • Deadline
    2020-12-21
  • Category

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