Tier 3 Technical Support Technician

Tier 3 Technical Support Technician

03 Nov 2023
Texas, Houston, 77002 Houston USA

Tier 3 Technical Support Technician

INSPYR Solutions is hiring a Tier 3 Technical Support Analyst for our direct client in Houston, TX. Qualified candidate should send their resume (Word format) to Nate Ackerman at .

Tier 3 Technical Support Analyst - Houston, TX
Responsible for providing technical support to the IT end-users as well as supporting other IT groups (Business Process, Applications Development, Infrastructure, and Applications Support). The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.Responsibilities:

  • Ensure systems remain operational in compliance with oversight guidelines
  • Triage IT Service Desk requests and determine the appropriate action(s) to resolve
  • Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/orenhancementstoexistingapplicationsthroughouttheenterprisefollowing approved processes
  • Maintaining records of currently deployed hardware and software within the enterprise
  • Analyze IT incident reports and service requests to identify trends
  • Translate business requirements into technical specifications
  • Provide timely communication and status to stakeholders & supervisors
  • Collaborate with analysts, developers, and business system owners to test new programs and applications
  • Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements
  • Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint
  • Liaise with network administrators and software developers to ensure a positive end-user experience
  • Work independently and proactively in a business environment
  • Troubleshoot independently and resolve certain levels of IT support issues
  • Develop and create documentation and support materials for curriculum and instruction technologies
  • Ensure Compliance Guidelines are followed

Experience and Education Qualifications:
  • Bachelor's degree preferred in computer science, business, finance, or equivalent major
  • 3-5 years of experience working in their department of a large company
  • Strong written and verbal communication skills
  • Experience working with Windows desktop environment
  • Experience working with Apple iOS, iPhone, iPad
  • Experience working with Android devices phones/tablets
  • Excellent judgment, general business knowledge, and problem-solving skills
  • Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations
  • Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required
  • ITIL Certification (Foundation and Service Desk) a plus

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