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This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying Columbus Fair Auto Auction’s policies
Job Types: Full-time
Salary: 2000-5000
Depends on Experience
Schedule:
8 hour shift
Work Location: One location
Responsibilities
RESPONSIBILITIES
Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
Open and accurately record incoming titles daily according to established procedures.
Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
Match sold titles with invoices.
Maintains a professional, calm manner when negotiating with difficult or upset customers.
Maintains a high level of confidentiality.
Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
Performs other duties as assigned or requested to assure optimum service levels.
Skills
COMPETENCIES/SKILL
This position requires a high school diploma or equivalent.
One year automotive title experience preferred.
The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
Notary designation is preferred.
Effective communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem solving skills.
Data Entry Skills.
Telephone Skills.
Organization
